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What Our Clients Say

4.8 average rating from 16 Google reviews

Real reviews from real CSRA families and business owners

4.8

Average Rating

16

Total Reviews

13

5-Star Reviews

100%

Would Recommend

JT

James Thompson

Augusta, GA
GoogleGoogle
Jan 15, 2026

Michael and his team are absolutely incredible! They saved us over $340 a year by bundling our home and auto insurance. The process was smooth, fast, and Michael took the time to explain every detail. Highly recommend Total Quality Insurance to anyone in the CSRA!

Home & Auto Bundle
MS

Maria Santos

North Augusta, SC
GoogleGoogle
Dec 28, 2025

Best insurance experience I have had in over 20 years. Sarah was patient, knowledgeable, and found us coverage that our previous agent never mentioned. Five stars all the way!

Home Insurance
RK

Robert King

Evans, GA
GoogleGoogle
Dec 10, 2025

They found coverage my old agent missed entirely. Total Quality found me better coverage for less money. Cannot say enough good things about this agency.

Auto Insurance
LP

Linda Patterson

Aiken, SC
GoogleGoogle
Nov 22, 2025

Quick, professional, and truly personalized service. As a first-time homebuyer, I was overwhelmed with the insurance process. Jennifer walked me through everything and made it so easy.

Home Insurance
DM

David Mitchell

Martinez, GA
GoogleGoogle
Nov 5, 2025

Switched from Geico and saved $28 per month instantly. Same coverage, better service, lower price. Should have switched years ago!

Auto Insurance
SW

Susan Williams

Columbia, SC
GoogleGoogle
Oct 18, 2025

Veteran-owned and it shows. Real integrity in everything they do. As a military spouse, I appreciate that Michael understands our unique needs.

Military/VA
CJ

Cyril Johnson

Augusta, GA
GoogleGoogle
Oct 1, 2025

Total Quality Insurance stepped in, reviewed my policy, and helped me understand my options. David was incredibly knowledgeable and responsive. They really care about their clients.

Claims Support
PO

Patricia Owens

North Augusta, SC
GoogleGoogle
Sep 15, 2025

Michael Torres is the real deal. He found me a BOP that saved me almost $800 a year compared to what I was paying. Professional, honest, and always available.

Business Insurance
WH

William Harris

Grovetown, GA
GoogleGoogle
Sep 1, 2025

Very satisfied with the service and the rates. The only reason for 4 stars instead of 5 is that the initial response took a couple days during a busy period. Once we connected, everything was excellent.

Home Insurance
AB

Angela Brown

Aiken, SC
GoogleGoogle
Aug 20, 2025

Total Quality Insurance is everything a local insurance agency should be. They know the CSRA market, they care about their clients, and they take the time to find the right coverage.

Home & Auto Bundle
KA

Kevin Adams

Augusta, GA
GoogleGoogle
Aug 5, 2025

Sarah compared rates from over a dozen carriers and found me coverage that was $400 less per year per property. With 3 rentals, that is $1,200 in annual savings. Incredible!

Landlord Insurance
DM

Diana Martinez

Evans, GA
GoogleGoogle
Jul 22, 2025

Good experience overall. Jennifer helped us get our first home insured before closing and everything went smoothly. Would recommend, especially for first-time buyers.

Home Insurance
TL

Thomas Lee

North Augusta, SC
GoogleGoogle
Jul 10, 2025

After a PCS move to Fort Eisenhower, I needed to get insurance set up quickly. Michael, being a veteran himself, understood exactly what we needed. True military family support.

Military/VA
SC

Stephanie Clark

Augusta, GA
GoogleGoogle
Jun 28, 2025

David Coleman helped me get workers comp, general liability, and commercial auto all bundled together. He saved me time and money. Best part is he actually understands my industry.

Business Insurance
MJ

Marcus Johnson

Martinez, GA
GoogleGoogle
Jun 15, 2025

Five stars without hesitation. When a tree fell on my garage during a storm, Sarah helped me through the entire claims process. She even followed up a week later. That is real service.

Claims Support
CR

Carol Rivera

Aiken, SC
GoogleGoogle
Jun 1, 2025

Solid independent agency with great carrier options. They gave me 5 different quotes for home insurance and helped me understand the differences. Ended up saving about $200 per year.

Home Insurance

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